Shipping and returns - Company policy - FAQ

Date: 13 March, 2021
Paolo gallery shipping and return - Best oil painting reproductions on canvas

FAQ about Paolo Gallery & Art Studio

Frequently Asked Questions from our beloved soon-to-be customers, before they discover the wonders we are capable of.

Who can I contact about my order?

If you have any questions, you can contact me personally on WhatsApp or by email (details at the bottom of the page), from 10 a.m. to 5 p.m. I will always be there to help you, and advise you on your choice.

What kind of guarantee do I have when buying on your website?

The most important question when buying on the internet. The answer is simple: when you buy, at our studio, your purchase is 100% guaranteed. Payments are made through PayPal, which guarantees your purchases for 6 months.

How long before I receive my order?

It should take about 4 to 5 weeks, depending on the size and the difficulty of the artwork. Everything is done manually, and art is not an exact science.

How is the delivery done?

Delivery in secure parcels is provided by one of the major transport companies: FedEx, UPS or DHL. Delivery takes about 5 days, once the artwork is ready.

Is your site reliable?

Paolo Gallery uses the most advanced technologies to protect your personal information and guarantee the confidentiality of your online transactions. We work tirelessly to maintain the reliability of our site and provide you with a pleasant and secure online shopping experience. You can trust us for your online shopping.

Nothing fancy and complicated here, and no small prints. We are a professional painting studio and our artworks are flawless.

We are putting many hours and hard work to make sure that your paintings are top-shelf.

Everything will go smoothly, and I will send you pictures of your artwork before shipping – and eventually a video if you want to check the colors carefully. But overall, you should just trust me: I do that for 30 years already (more or less).

 

Refund and return policy on our website

Let's be clear, so there are no misunderstanding.

  • What customers are required to do in case of a refund claim

    • If you think you are eligible for a refund, email us in the 7 days maximum after having received your painting. No claim will be heard after that.
    • You can ask PayPal to refund your money if you think there was any wrongdoing. Your purchase is covered for 6 months. But I prefer if we talk together first, which we will probably do during the painting process, anyway.

 

  • Under what circumstances do we offer returns and refunds

    • We can offer a refund if the painting you order does not match what you ordered, or if there is a flaw we are responsible for. You will be presented with the painting before shipping, and we ask our customers' agreement before shipping, so it is highly unlikely.
    • We do not offer refund if you ordered mistakenly (wrong size, wrong painting, change of heart).
    • We do not offer a refund if the shipping company damages the goods—You will have to deal with them, we are not responsible for shipping. In any case, check your package before signing the delivery bill, and refuse it if there was any damage.

 

  • Timeframe in which we can accept returns

    • Within 7 days after delivery.

 

  • When customers can expect a refund

    • If we agree for a refund, you will get the money instantly.